Shipping Policy – Motelrockes

At Motelrockes, we’re dedicated to getting your vintage and printed women’s fashion pieces to you safely and efficiently. This Shipping Policy outlines the details of our shipping process for orders placed through our website (motelrockes.com), including handling times, delivery estimates, and more.

1. Order Processing Time

  • Standard Processing: Most orders are processed and prepared for shipment within 1-3 business days from the date of payment confirmation. Business days exclude weekends and major holidays.
  • Vintage Item Handling: One-of-a-kind vintage pieces may require additional processing time (up to 5 business days) for careful inspection, cleaning (when necessary), and secure packaging to preserve their condition. We’ll notify you via email if your order includes a vintage item with extended processing.
  • Processing Delays: In rare cases, delays may occur due to high order volume, temporary stock shortages, or the need to verify order details. If your order is delayed beyond the standard timeframe, we’ll contact you with an updated shipping estimate.

2. Delivery Timeframes

Once your order leaves our warehouse, the estimated delivery time is 6-12 business days to any destination worldwide. This is an estimate and begins from the date of shipment (not order placement).

Delivery times are not guaranteed and may be affected by factors beyond our control, such as:

  • Customs processing delays (for international shipments).
  • Local postal service disruptions or staffing issues.
  • Severe weather, natural disasters, or other unforeseen events.
  • Remote or hard-to-reach delivery locations.

3. Shipping Destinations and Costs

  • Global Shipping: We ship to all countries and territories worldwide, so vintage and printed fashion lovers everywhere can enjoy our pieces.
  • Free Shipping: We offer complimentary standard shipping on all orders, regardless of order value. There are no hidden fees—your order total at checkout (in USD) includes all applicable taxes, with shipping costs covered by us.

4. Shipping Methods and Carriers

We partner with reliable global shipping carriers to ensure your order arrives in good condition. The specific carrier for your shipment will depend on your destination and may include options like USPS, DHL, FedEx, or local postal services.

  • Tracking Information: A tracking number will be emailed to you as soon as your order is shipped. You can use this number to monitor your package’s progress via the carrier’s website or by following the link in your shipping confirmation email.
  • Vintage Item Packaging: Vintage pieces are packed with extra care, using acid-free tissue paper and sturdy boxes to protect delicate fabrics and details during transit.

5. Customs, Duties, and Taxes

  • For international orders, your shipment may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are not included in your order total or our shipping costs.
  • Responsibility for Fees: Customs policies vary by country, and it is your responsibility to research and pay any applicable duties or taxes. Motelrockes is not liable for these charges, and failure to pay them may result in your order being delayed, held, or returned to us.
  • Vintage Item Documentation: For vintage items, we may include a brief description of the item’s age and condition to assist with customs clearance, but we cannot control how local authorities process these details.

6. Address Accuracy

  • It is critical to provide a complete and accurate shipping address during checkout, including apartment numbers, suite numbers, or special delivery instructions. We are not responsible for delays, non-delivery, or additional costs caused by incorrect or incomplete addresses.
  • Address Changes: If you need to update your shipping address, contact us immediately at [email protected]. We can only modify the address if your order has not yet been shipped. Once shipped, we cannot redirect packages.

7. Lost, Stolen, or Damaged Packages

  • Delivered but Not Received: If tracking shows your package was delivered but you haven’t received it, check with neighbors, building managers, or your local postal service first—carriers often leave packages in secure locations (e.g., porches, mailrooms).
  • Lost in Transit: If tracking shows no movement for an extended period (beyond the estimated delivery window) or indicates a “lost” status, contact our customer service team at [email protected] within 14 days of the estimated delivery date. For vintage items, we’ll work with the carrier to locate the package or arrange a refund/replacement (if available).
  • Damaged Packages: If your order arrives damaged (e.g., a torn box or damaged garment), document the damage with photos and contact us within 7 days of delivery. We’ll arrange for a refund, replacement (if available), or repair (for vintage items) at no cost to you, including covering return shipping for the damaged item.

8. Undeliverable Packages

If a package is returned to us as undeliverable (e.g., due to an incorrect address, recipient unavailability, or refusal of customs fees), we’ll notify you via email. You may choose to:

  • Have the package reshipped to a corrected address (you’ll be responsible for any additional shipping costs if the issue was due to an incorrect address).
  • Receive a full refund for the product(s) (excluding non-refundable items, as outlined in our Refund Policy).

9. Changes to This Policy

We may update this Shipping Policy periodically to reflect improvements in our processes or carrier partnerships. Any changes will be posted on this page with a revised “last updated” date. We recommend reviewing this policy before placing an order.

10. Contact Us

For questions about your order’s status, shipping, or this policy, reach out to our customer service team:

Email: [email protected]