Refund Policy – Motelrockes

At Motelrockes, we want you to love your vintage and printed women’s fashion finds as much as we do. This Refund Policy outlines the terms and procedures for requesting and processing refunds for products purchased through our website (motelrockes.com).

1. Eligibility for Refunds

To qualify for a refund, the following conditions must be met:

  • The refund request must be initiated within 60 days from the date of delivery of the product.
  • The item must be in its original condition: unused, unwashed, and with all original tags, packaging, and accessories intact. For vintage items, this includes preserving any inherent wear (e.g., minor flaws noted in the product description) that was disclosed at the time of purchase.
  • The item must not have been altered, damaged, or modified by the customer (e.g., hemmed, dyed, or stretched).
  • A valid proof of purchase is required, such as an order confirmation email, receipt, or order number.

2. Non-Refundable Items

The following items are not eligible for refunds, unless they are defective or significantly misrepresented:

  • Final Sale Items: Products marked as “final sale” at the time of purchase (typically clearance or heavily discounted vintage pieces).
  • Customized Items: Any vintage or printed items that have been altered or customized at your request (e.g., resized, embroidered).
  • Items Returned Late: Products returned after the 60-day window from delivery.
  • Items with Excessive Wear: Vintage items that show additional damage or wear beyond what was described in the product listing (e.g., new stains, tears, or missing buttons).

3. Refund Process

If you wish to request a refund, please follow these steps:

  1. Contact Customer Service: Send an email to [email protected] with your order number, a detailed explanation of why you’re requesting a refund, and clear photos of the item (including tags, packaging, and any issues). For vintage items, photos of the disclosed flaws help us verify condition.
  2. Receive Authorization: Our team will review your request within 2-3 business days. If approved, you’ll receive a Return Merchandise Authorization (RMA) number and specific return instructions, including the return address.
  3. Return the Item: Ship the item back to us using a trackable shipping method, and clearly mark the RMA number on the package. You are responsible for return shipping costs, unless the item is defective, damaged, or significantly different from its description (in which case we’ll reimburse reasonable shipping fees upon receipt).
  4. Inspection: Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria (original condition, no undisclosed damage, etc.). For vintage items, we’ll compare it to the condition noted in the original listing.
  5. Process the Refund: If the item passes inspection, we will process your refund within 5-10 business days from the date of receipt. Refunds are issued in United States Dollars (USD) to the original payment method used for the purchase.

4. Refund Method and Timing

  • Credit/Debit Cards: Refunds will be credited back to the same card used for payment. It may take 3-7 business days for the funds to appear in your account, depending on your bank’s processing times.
  • PayPal: Refunds will be sent to your PayPal account, typically appearing within 1-3 business days.
  • Other Methods: For alternative payment methods (e.g., gift cards), refunds will be issued via the same method.

5. Defective or Misrepresented Items

If you receive an item that is defective (e.g., a seam tear in a new printed dress) or significantly different from its description (e.g., a vintage blouse listed as “size small” that is actually a size XS, or a print that differs drastically from photos), please contact us at [email protected] within 7 days of delivery. We will:

  • Arrange for a full refund, including covering return shipping costs.
  • Offer a replacement (if available) at no additional cost, including shipping the replacement to you for free.

To qualify, you must provide photos of the defect or discrepancy, along with your order number.

6. Cancellations

If you wish to cancel an order before it has been shipped, contact us at [email protected] as soon as possible. If the order is still in processing and hasn’t left our warehouse, we will issue a full refund. If the order has already shipped, you’ll need to follow the return process outlined above once you receive the item.

7. Exchange Option

Instead of a refund, you may choose to exchange an item for a different size (if available) or a similar style. The exchange process follows the same steps as the refund process, but our team will assist in arranging the replacement once the original item is received and inspected.

8. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our processes, especially as we expand our vintage or printed collections. Any updates will be posted on this page with a revised “last updated” date. We recommend checking this policy periodically for the latest information.

9. Contact Us

For questions about our refund policy or help with a refund request, reach out to our team:

Email: [email protected]