Terms of Purchase – Motelrockes

Welcome to Motelrockes. By placing an order on our website (motelrockes.com) for vintage and printed women’s fashion, you agree to the following Terms of Purchase. Please review these terms carefully before completing your purchase.

1. Order Placement and Acceptance

  • When you submit an order through our website, you are making a binding offer to purchase the selected vintage or printed clothing items under these terms.
  • We reserve the right to accept or reject your order at our discretion. This may occur due to product unavailability (especially for one-of-a-kind vintage pieces), pricing errors, suspected fraud, or incomplete order information.
  • Upon acceptance of your order, we will send a confirmation email to the address provided during checkout, which will include your order number and details of your purchase (e.g., item descriptions, quantities, total price). This email serves as our acceptance of your order.

2. Pricing and Payment

  • All product prices are displayed in United States Dollars (USD) and include applicable taxes, unless stated otherwise.
  • We accept major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and PayPal as valid payment methods.
  • Payment must be completed at the time of order placement. Your order will not be processed until full payment is received and verified.
  • In the event of a pricing error (e.g., due to a typo or system issue), we will notify you promptly and offer you the option to cancel the order or proceed at the correct price.

3. Shipping and Delivery

  • Processing Time: Orders are typically processed and prepared for shipment within 1-3 business days from the date of payment confirmation. Business days exclude weekends and major holidays. For vintage items requiring additional inspection or care, processing may take up to 5 business days (we will notify you of such delays).
  • Delivery Time: Once shipped, delivery is estimated to take 6-12 business days to any destination worldwide. This is an estimate and not a guarantee, as delivery may be affected by factors such as customs delays, weather conditions, or carrier disruptions.
  • Shipping Costs: We offer free standard shipping on all orders globally, with no minimum purchase requirement.
  • Tracking Information: A tracking number will be provided via email once your order has been shipped. You can use this number to monitor the delivery status through the carrier’s website.
  • Customs and Duties: For international orders, any customs duties, taxes, or import fees imposed by the destination country are the sole responsibility of the customer. Motelrockes is not liable for these additional charges.

4. Returns and Refunds

  • Return Period: We offer a 60-day return policy from the date of delivery. To be eligible for a return, items must be unused, in their original condition (including tags and packaging), and not altered or damaged by the customer. Vintage items with inherent wear (as noted in product descriptions) are still eligible for return if they differ significantly from their listed condition.
  • Return Process: To initiate a return, contact our customer service team at [email protected] with your order number and reason for return. We will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the item (including the return address).
  • Refund Processing: Once we receive and inspect the returned item (ensuring it meets eligibility criteria), we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used for the purchase. The time for the refund to appear in your account may vary depending on your bank or payment provider (typically 3-7 business days).
  • Non-Returnable Items: Customized items (e.g., altered vintage pieces), items marked as “final sale,” or items returned after the 60-day window are not eligible for return or refund.

5. Product Availability and Condition

  • Vintage Items: Due to the unique nature of vintage fashion, quantities are limited (often 1 of each item). If an item sells out after you place an order but before it is processed, we will notify you and issue a full refund. Vintage items may have minor flaws (e.g., faint stains, loose threads) that are disclosed in product descriptions—these do not qualify as defects unless they differ from the listed condition.
  • Printed Apparel: New printed items are produced in small batches. If an item is out of stock after your order is placed, we will offer you a refund or notify you of restock timelines (if applicable).

6. Limitation of Liability

  • Motelrockes shall not be liable for any indirect, incidental, or consequential damages arising from the purchase or use of our products, including but not limited to loss of profits, inconvenience, or delays in delivery.
  • Our total liability for any claim related to your purchase shall not exceed the total amount paid for the product(s) in question.

7. Changes to Terms

  • Motelrockes reserves the right to modify these Terms of Purchase at any time. Updated terms will be posted on our website with a revised “last updated” date. Your continued use of our website after changes are posted constitutes acceptance of the new terms.

8. Contact Us

If you have any questions or concerns regarding these Terms of Purchase, please contact our customer service team at:

Email: [email protected]